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Court Dashboard 2014

This court conducted a public satisfaction survey for a period of time in 2014. All visitors to the court were asked to fill out a short survey. More than 110 people filled out the survey. We received the results in 2015. Next year, we will receive the results from the 2015 survey. We use this data to determine areas in which we can improve. Below, are some of the results.

Treatment with Courtesy and Respect by Court Staff

The survey found that 89% of the respondents strongly agreed or agreed that they were treated with courtesy and respect by the court staff.

 

Response Percentage Number
Strongly Agree 51% 57
Agree 38% 43
Neutral   9% 10
Disagree   2%    2
Strongly Disagree   0%    0




Courtesy and Respect from Judge or Magistrate


Similarly, 84% of the respondents said the judge or magistrate treated everyone with courtesy and respect while only 5% disagreed or strongly disagreed.

 

Response Percentage Number
Strongly Agree 44% 27
Agree 40% 25
Neutral 11% 7
Disagree   2%  1
Strongly Disagree 3% 2


Ability to Get Court Business Done in a Reasonable Amount of Time


When asked if they were able to get their court business done in a reasonable amount of time, 74% strongly agreed or agreed while only 14% disagreed or strongly disagreed.
 
Response Percentage Number
Strongly Agree 43% 50
Agree 31% 36
Neutral 11% 13
Disagree    4%    5
Strongly Disagree 10%   11


  


The Way the Case Was Handled Was Fair


Of those who responded, 73% strongly agreed or agreed that the way the case was handled was fair, while only 9% disagreed or strongly disagreed.
 
Response Percentage Number
Strongly Agree 35% 23
Agree 38% 25
Neutral 18% 12
Disagree   6%   4
Strongly Disagree    3%    2



 

Outcome Was Favorable


In court hearings, there is a winner and a loser. Not everyone can win and 52% of the respondents thought the outcome in their cases was favorable while 24% disagreed or strongly disagreed.
 
Response Percentage Number
Strongly Agree 29% 16
Agree 23% 13
Neutral 25% 14
Disagree  20% 11
Strongly Disagree    4%    2


 

Juror Utilization


Jurors are asked to take time off from their daily lives to hear a case. This court requires jurors to attend court only one day or one trial. We summons about 17 people every other week. We ask that they call the night before their date of service and some times we are able to advise them, that they do not need to appear. In 2014, more than 100 jurors were told they did not have to appear because all the cases were settled. In 2014, 231 jurors appeared in court and 72 were selected to hear the 12 jury trials held.
 
Result Percentage Number
Selected 27.1%   72
Excused 11.3%   30
Failed to Appear 13.2%   35
Appeared But Not Called 48.5% 129
Total 100% 266